Receiving and Payment Information
General Receiving Information
Shipping Confirmations and Tracking
Check Your Order on Arrival
Payment
Customer Credit Application
General Receiving Information
To maximize quality, we order from our suppliers when you order for deliveries on Tuesday, Wednesday or Thursday. If you use FedEx, get a release signature on file to have packages left if no one is home. For UPS, leave a signed note for the driver because each driver decides whether packages should be left or taken back to the warehouse. When expecting a shipment of live organisms, these measures are important to assure delivery. We do not accept responsibility if there is nobody to receive your delivery.
Shipping Confirmations and Tracking
Trucks pick up shipments at the end of the day, so it is difficult for us to give confirmations until the next day. If you require confirmations, give your customer code, a good description of what you ordered, what date we agreed to ship and ideally fax or email address for reply. That helps us determine which location we set up to ship from. We email, fax or call the shipper who reviews her paperwork or we thumb through our piles of packing slips and lists of tracking numbers. There are few shippers able to meet requirements as complex as ours delivering live organisms on deadlines for protecting valuable crops. We appreciate so much our customers who take good notes about what they order, trust us to ship when and how we agreed, and wait until the next day if confirmation is needed.
Check Your Order on Arrival
Check your order against the packing slip and read instructions for care on the container and/or product information sheet. Check as suggested below, then hold as suggested until you are ready to make the release. All life stages of insects and mites while still in their packaging need some air circulation, avoid covering openings in containers or putting containers in a plastic bag. Paper bags are best for holding containers. Notify us right away if you question the quality of the insects, for adjustment or replacement --no later than 24 hours of delivery. If after business hours, leave a recorded description of the problem.
Payment 
Check, money order, Mastercard, Visa, American Express and Purchase Order are acceptable (no C.O.D.). We offer credit to regular customers--payment made on receipt of invoice--usually mailed every 2 weeks, larger invoices mailed weekly. Balances past 15 days subject to interest charges. 7% sales tax in CA.
Customer Credit Application
Please provide the following information to set up an account |
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Brief description Brief description of your company (years in operation, approx. gross annual sales, products, crops, acres, etc.):
Please list one credit card you want to use to charge purchases, and include 3 business credit references if you want to be billed. Include name, contact, address, telephone.
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Credit line will be set at $300, unless a higher amount is needed. We also accept Visa, Mastercard, and American Express. Payment terms are payment on recipt of statement. Finance charge of 1.5% per month may be applied to balances over 15 days.
Biological Solutions for Pest Management
PO Box 1555, Ventura, CA 93002 800-248-BUGS (2847) 805-643-5407 FAX 805-643-6267 bugnet2@rinconvitova.com
