Ordering, Receiving, Guarantee

Payment

Mastercard, Visa, and Purchase Orders (no COD). Customers may apply for an account with an approved credit limit to pay on receipt of invoice by check or money order. Interest may be charged on past due balances.

How to Order and Ask About Orders

Call or provide details in email or phone messages.
Monday - Friday 8 AM-4:30 PM Pacific Time

Place and revise orders or ask questions about orders:

Orderdesk@rinconvitova.com

800-248-2847 (BUGS)

805-643-5407 for timely help about a delivered order

Tracking numbers:

Delivery@rinconvitova.com

Technical information:

Support@rinconvitova.com

805-543-5407

Billing requests:

Accounting@rinconvitova.com

Address Correction Charge

$15 for address errors that carriers charge us: help us get it spelled exactly right!

Small Order Handling Charge

• Orders under $30 incur a $10 handling fee

• Orders $30-$60 incur a $6 handling fee

• Orders $60+ ship with no handling fee and priority processing

Discounts for Multiple Ship Dates for Fly Parasites (FP), Trichogramma (TR), Encarsia (EN) and Eretmocerus (ERET)

These are the organisms that need multiple releases to be successful.

FP, TR, EN and ERET: 3+ ship dates 4% discount

FP: 8+ ship dates 6% discount and 16+ ship dates 8% discount

TR, EN and ERET: 6+ ship dates 7% discount

Price Breaks for Multiple Items

Buy 2 of most products and save. Buy 5 or 10 of a few products for further savings. Ask for higher quantity breaks of 20+.

Fixed Quotes

Request a fixed quote for the year on items you plan to order regularly.

Plan Ahead

Be proactive and preventive for a more successful lower cost program.

Place larger tentative orders early; we can change the ship date as we get closer; six weeks lead time helps for large orders.

Place orders and revisions well ahead of the order deadline; we cannot change orders after the deadline.

Weekly Deadlines

Order, Revise or Cancel if needed by:

Weekly Order Deadlines

Drop Shipments from Producers

Perishable mites, adult stages of some organisms, and large orders are usually sent directly from producers to minimize transit time.

Track Your Shipment

Automatic confirmation of the shipment, including the tracking number, is emailed when processed. If you don't receive the tracking number, email or call giving the name of your account and your name, what you ordered, and what ship and delivery dates you expected. If emailing or leaving a voicemail, give a phone number to reach you. Take notes when ordering so it is easy for us to help track your order.

Be Prepared to Receive Live Organisms

Arrange for someone to receive the package on delivery, open it, and follow handling instructions. Hold perishable items as directed. Insects and mites are packaged to allow adequate air circulation. Tubes of predatory mites are best laid on their sides. Do not cover the paper or screen openings on containers or put containers in a plastic bag. Use a cardboard carton or paper or cloth bags for carrying multiple containers. Most species, except nematodes, should not be refrigerated. Call with questions.

Live Organism Guarantee

We guarantee that organisms are the agreed species and quantity, alive and healthy, shipped on the agreed date by the agreed service.

We do not guarantee organisms that are sent to an incorrect address or because the recipient missed the delivery. Shipments by USPS or UPS or FEDEX Ground or on a Friday are not guaranteed. Packages unattended on a porch or in a mailbox or hub and products that have been improperly stored or handled after delivery are not guaranteed.

Email within 24 hours of delivery at orderdesk@rinconvitova.com or phone 805-643-5407 with concerns, including photos or a short video of the organisms and shipping label. Do not release the organisms if you believe they are dead or in poor condition. If calling after business hours, email or leave a recorded description of the problem.

Limitation of Liability

Rincon-Vitova Insectaries, Inc. warrants that its products conform to the description on the label at the time of shipment. Because biological control organisms are living systems and field conditions are beyond our control, no warranty is made regarding performance under specific environmental or crop conditions.

The purchaser assumes responsibility for proper storage, handling, and release. Liability, if any, is limited to the purchase price of the product. In no event shall Rincon-Vitova Insectaries, Inc. be liable for consequential, incidental, or special damages arising from use of the product.

Sales Tax

Sales tax is collected as required by state and local regulations. In California, certain agricultural products may qualify for exemption when purchased for commercial farming use. A valid resale or agricultural exemption certificate must be provided before shipment for tax to be removed. Orders shipped to other states will be taxed when required by law. Email accounting@rinconvitova.com if you have questions about tax status prior to placing your order.

Our Mailing List

Our email list is for people who call us, order from us, attend meetings with us, or who are members of like-minded organizations who are happy to know what we are doing to promote ecologically based pest management. We do not sell our mailing list. Help us by unsubscribing or sending an email to delivery@rinconvitova.com if you receive an unwanted email or mailing.

Hablamos espanol

Es para Viviana, Aida y todos nosotros, un placer servirle.

We want to hear from you!

Let us know at support@rinconvitova.com how our biocontrol products are working for you.

RINCON-VITOVA INSECTARIES, INC.

PO Box 1555, Ventura, CA 93002-1555

805-643-5407 * 800-248-2847 * Fax 805-643-6267